Effective Date: 20-06-2025

At Prime Health Physiotherapy Clinic, accessible from https://www.primehphysio.co.in, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us.

1. Information We Collect

When you visit our website or contact us, we may collect the following types of personal information:

Personal Identifiable Information (PII): Name, phone number, email address, age, gender, etc.
Health Information: Medical history or physical condition (only when voluntarily submitted via forms).
Device Information: IP address, browser type, time zone, device ID, operating system.
Usage Data: Pages visited, time spent, referral sources, and other analytics data.
Location Data: If you provide your location or enable location services.

2. How We Use Your Information

We use the collected information to:

Schedule appointments and respond to your inquiries
Provide personalized physiotherapy services
Send appointment confirmations, follow-ups, or health updates
Improve website functionality and user experience
Maintain internal records and data analytics
Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enhance your browsing experience
Analyze traffic and usage patterns
Remember your preferences

You can choose to disable cookies through your browser settings. However, this may affect the website’s functionality.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data with third parties. Your data may be shared only:

With your consent
With third-party service providers (e.g., appointment tools, hosting providers) under strict confidentiality
When required by law or for legal compliance
In case of emergency or to protect vital interests (such as medical emergencies)

5. Data Storage & Security

We take appropriate security measures to protect your data from unauthorized access, alteration, or destruction, including:

Secure hosting and encrypted communications (HTTPS)
Limited access to your personal data
Regular security updates and malware scanning

However, no method of online transmission or storage is 100% secure.

6. Your Rights

You have the right to:

Access or request a copy of your personal information
Request correction of incorrect or outdated data
Withdraw consent at any time
Request deletion of your data (subject to legal obligations)

To exercise these rights, email us at docpallavis@gmail.com.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, appointment platforms). We are not responsible for their privacy practices. Please review their policies before sharing personal information.

8. Children’s Privacy

We do not knowingly collect data from children under the age of 13 without parental consent. If you believe a child has shared data without consent, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Prime Health Physiotherapy Clinic
5th Floor, Tradex Tower-1, Alpha-1
Commercial Belt, Greater Noida, Uttar Pradesh – 201308
📧 Email: docpallavis@gmail.com
📞 Phone: +91 88263 83839
🌐 Website: www.primehphysio.co.in